F.A.Q.

I have not managed to submit the order placement form. The page stays gray and does not proceed to the next step.

Go back to the beginning of the order registration form and check whether you have filled out all the required fields. If you have provided all information, pay attention to the files attached. Here there are certain restrictions concerning the size of the files, so if you have exceeded the allowed minimum, the registration process will not proceed successfully. Additional files can be sent to us via email or Live Chat.

I have picked the wrong deadline/number of pages/subject/level of writing by mistake. I have already sent the order details, so can I make the necessary updates now?

We do not allow clients to make any alterations in the order details form after they have registered the order on the website. Almost all criteria and features mentioned there impact the total order price. Therefore, if you need to make some changes, please inform the customer support team about your decision and then, if needed, submit a compensation order. Frequently, in such cases, prices are recalculated.

I need a longer paper than I initially requested. What should I do with it?

You need to place an additional order to the needed one. You have to log in, go to “My Orders” section, find the right order ID, click on the order, and submit an additional order to it. If you need some help, you can rely on our live chat agents for assistance.

How can I be sure that you have assigned a specialist to write my paper?

We provide our clients with a chance to monitor their order writing progress. Specifically, when you log into the cabinet, you will be able to see the writer’s ID in the corresponding field.

Can I buy a paper draft from you?

Sure, you can. This service costs extra. When you buy this option, you are bound to receive a one-page draft that will be delivered to you after half the deadline has passed.

I would like to send a revision request, as I am not fully satisfied with the paper I got.

Each customer cooperating with us is free to apply for revision. To do it, you need to send specific remarks as to what should be changed, deleted or modified. Besides, since our ultimate aim is to guarantee satisfaction of our clients, we offer a free revision option — it is possible to use it within two days from the time the order has been delivered to you. In case your order is long, you have 30 days to send a revision request for free. Keep in mind that it is important to indicate precise time that you give your writer for revision.

I would like to change my login/password/contact information.

If you want to adjust your personal or contact data, go to your profile and choose the “Edit” option. Remember to save all the updates that you have provided.

How much time should I wait till you find a writer for my paper?

We try to find the writer as soon as we receive a confirmation of your order placement. Depending on the requirements, it may take us from a few minutes to a few hours. It also depends on the very order specifics, complexity, and even writers’ availability at that specific period of time.

I want my paper to be revised, but the time of free revision has already expired.

You are still able to send a revision request, but this time as an extra-paid option. You will just need to place a new order and choose “Revision” in the field entitled “Type of assignment.”

How can I communicate with my assigned writing expert?

Our company’s clients have a wonderful opportunity to exchange messages related to the writing process. Whenever you have any questions to your writer or whenever you have any updates to share, you are welcome to use the direct messaging system on the website. In urgent matters, you can contact the live chat support agents and ask them to get an immediate response from your writer.

How will I receive my written order?

Completed orders are uploaded by the writers to the system. Correspondingly, clients are able to download them from their personal accounts from the “Files” tab in the “Completed Orders” section. Additionally, you will be emailed a direct link to your assignment once it is done.

Can I get online test help from your company?

Yes, we provide not only custom writing help with academic assignments but also expert assistance with online exams and tests of different types. Before placing your online test assignment with us, you need to clarify whether there are writers available at the time that your test will take place. After that, you have to send the instructions on what kind of test it is and materials needed for preparation for it. Your assigned specialist should be well versed in what the test is about, what course it is, etc. Last but not the least, you have to indicate the time range for the test and also specify your time zone to make sure that the writer turns up online according to the set time.

Can I order a coding assignment from your service?

Unfortunately, we do not provide help with coding, app development, and other IT-related assignments as we do not have a team of experts specializing in this subject area.

Will I get any notifications as to when the order is delivered, when the writer sends me a message on the website, etc.?

Yes, our clients receive automatic messages regarding any order-related activity. Whenever any changes or actions come up in your account, you will receive an automatic email, an SMS notification or even a phone call.

Can I check somehow that my paper has been assigned to some writer?

You can trace it in your personal cabinet. Just find the necessary order ID and take a look at the status of the order. If it says “Payment Verification,” it means that you need to pay for the order and verify the payment — it will be the official start that your order is placed on the website. If the status is called “Processing,” it means that a writer has already been found for your paper and he/she is working on your task at the moment. “Completed” or “Sent” status means that you can now download the paper from the “Files” section.

When will I get my finished paper?

Do not worry about the time when your paper will be uploaded. We make sure that our clients receive papers on time. Our writers deliver papers according to the set deadlines. You will get your paper at around the time you have specified in the “Deadline” field in the order placement form. Note that the countdown begins once your order is submitted and verified.

I face troubles placing the order.

The website may not allow you to proceed with the order registration if you have tried to upload a lot of files. If you need to send some instructions or materials and these prevent you from successful registration, it is better to send them separately by email and indicate the order number in the email subject.

Where will I find the uploaded paper?

When the paper is uploaded to the company’s system, clients are able to find them in the “Files” section in “Completed Orders.”

I have come across some troubles while paying for the paper. I cannot submit the payment. How do I deal with it?

If you have some troubles related to your banking operations or to your card specifically, unfortunately we do not deal with such problems directly. However, you may try another credit card/browser/payment channel. You may also need to clarify the issue with your bank. For more details, get in touch with our support team.

Do I have a chance to get my paper earlier if the writer finishes it faster?

We have a strict company’s policy according to which all customers get their writing according to the set deadline. There is no chance that your writer will deliver the paper prior to the due date. Nevertheless, if you need your paper faster, you can pay compensation and your writer will deliver the paper according to the new deadline.

Do your writers send papers via email when they are completed?

No, our writers upload papers to the system. You can thus download them from your personal account. You will be also emailed a link to your completed piece of writing.

I am going to purchase a supreme writing level. Do I need to pay separately if I want a specific writer to complete the paper for me?

When you buy our supreme writing level package, you are promised that one of our company’s best 30 writers will be assigned to work on your paper, but you do not choose which one specifically. You are also guaranteed a report on plagiarism. If you like how a specific writer completes your writing assignments (meaning a particular expert has already done some projects for you and you were satisfied with the output), you have to pay for the preferred writer option separately. Our Writing Department will strive to assign the desired specialist straight away.

I do not want to leave my contact information, such as a phone number. Can I skip this step?

We cannot forcefully make our clients provide a valid phone number. Still, we strongly encourage you to do that since it will make our cooperation effective. Whenever there are any pending issues, we will be able to get in touch with you.

Do you guarantee full privacy?

Our clients can count on our confidentiality guarantee. It means that nobody will ever get to know that you have been placing orders with us. We never disclose any personal or contact information and we never send individually written customized papers to other clients. Not only do we protect clients’ information but also writers’ data.

Within the free revision time, can I send only one revision request?

No, you are not limited in the number of revision requests. When it comes to free revisions, you only have a limited amount of time.

How can I be sure that the paper I get from you is free from plagiarism?

It is our obligation to provide only authentic content that has been thoroughly checked for plagiarism before being delivered to the client. Besides, our company strongly adheres to the principles of academic integrity, so you get a guarantee to receive original writing.

Who will work on my paper?

When assigning writers, we make sure that their qualifications and professional background matches the requirements of your paper. All writers on our team are experienced in academic writing, fluent in English, and have academic degrees in different research fields. All these prerequisites guarantee that your paper will be completed according to the desired standards.

Can I be sure that the paper I get will be edited?

Our customers have a wonderful opportunity to use one of the VIP options offered by our agency, i.e. “Get an order proofread by an editor.” To use it, you need to tick it when completing the order form and its cost will be added to that of your order. Once the payment is made, your piece of writing will be forwarded to one of our editors after it is created by your writer.

How can one know that a writer is working on the paper?

Our clients are able to monitor the process manually. After you have placed an order online with us, you have access to all order details in your personal account. You can keep track of all changes in the order status. The “New” status means the order has just been registered and a writer has not been assigned yet. When it says “Processing,” it means that a writer has been assigned to work on your paper and is writing it at the moment. “Sent” means that you can download the paper from the system already.

You can also get notifications of your assignment status via SMS if you order a respective VIP option. In this case, you will get a text message every time the status of your writing project changes.

I have mistakenly indicated the wrong due date. I need the paper earlier, so is it possible to ask my writer to do that?

When you ask your writer to deliver the paper earlier than the originally set deadline, you have to pay a compensation for this early delivery. The amount of the compensation depends on the difference between the initially specified deadline and the new one. Contact our customer support representatives and they will help you calculate the compensation.

I liked how a writer did one of my previous papers. Can I ask the same writer complete the pending order for me as well?

Sure, you can. To do that, you have to know the writer’s ID and insert it into the corresponding field of the new order registration form. When you pick this “Preferred Writer” option, you will need to pay additional 15% to the total order price. This extra charge will go the specialist directly and guarantee the highest priority of your assignment.

What are the responsibilities of your company?

After a client has placed the order, our company is responsible for finding the writer who best matches the requirements. Besides, the company is responsible for ensuring 24/7 customer support help concerning any order-related issues. Last but not the least, we guarantee on-time delivery of papers and original content.

Will you help me with a really confusing and challenging paper?

Our company’s expert writers can deal with any order complexity. Since we have the writers on our team who hold PhD degrees, we can help clients even with dissertations and thesis papers. You can send us your instructions in advance so that we can check whether we have suitable specialists to do your assignment.

Why do I face troubles in the order payment process?

If you encounter some payment errors or failures when proceeding with the payment, you can try paying via another credit card or browser. If it does not change the situation, then it is better to contact your bank directly.

I want to place an order with you, but the site does not allow me to proceed.

It looks as if you have attached many files. Prefer to send the files via email to the customer support team. The agents will then forward the instructions and materials to your assigned writer. Just do not forget to indicate the order ID so that we can easily find who to forward the message to.

I have already conducted the online payment, but the website is still asking me to pay.

If the payment has been carried out successfully, you must have received a payment receipt as a confirmation of the payment. Check your inbox, spam and trash folders to ensure the receipt is obtained. If no receipt is available, check your bank account for whether the money has been really withdrawn from it. You can forward the screenshot of the bank statement to us so that the members of our Financial Department can track your transaction down. In case neither the charge on your bank statement nor the payment receipt are available, it follows that your financial transaction was not conducted and you have to carry out it once more by using another browser, card, device, or payment processing agency.

Before placing the order with you, I want to check if it can be really done by one of your writers. Is it possible to do it?

You can definitely send us your instructions via email/chat and we will clarify with the Writing Department whether there are writing specialists willing to take your order.

Is it needed for me to leave my phone number on the website?

We recommend our clients to provide valid contact data so that we could get in touch with them in urgent cases.

I got a message that my order will be refunded. When will I get my money back?

The money reimbursement procedure takes up from three to five workdays. However, the speed of refund also depends on your bank and how fast it processes the payments.

How can I reach out to the writer?

According to the policy of our company, clients can exchange messages with writers in a written form, specifically via the direct messaging system on the website (via their personal accounts if to be precise). If you need immediate response from your assigned writer, contact our live chat support and they will help you out with that.

Where will I find my completed order?

All completed papers appear in the “Completed Orders” section. When you click the "Files" button, you will be able to download the document. If the deadline has expired but you do not see the file, do not hesitate to contact our customer support center for help.

When will I be delivered the final writing project?

The final writing projects are provided according to the specified deadline which can be checked in the following manner:

My orders – Processing orders – Click your paper ID – section Delivery

Can my writer purchase the book that is crucial for completing the paper?

No, whenever some materials should be purchased, it is clients’ responsibility to buy them and then send to writers.

I was trying to place the order online, but no result. I cannot register the order. How to deal with the issue?

Try to reload the page. If it does not help, the issue probably lies in the exceeding size of the attached files. Instead of trying to attach the files to the registration form, send them via email to the customer support representatives.

My professor has asked me to write an additional page to my paper. Can I ask the assigned writer to make the necessary changes in the custom file?

Yes, sure. Just place an additional order and your writer will receive a notification that extra pages should be added. The orders will be automatically connected in the system. In case you cannot understand how to order additional pages, you can count on our customer support team to help you.

I placed an order with the wrong deadline. Is there any way to shorten the paper urgency?

When you change the deadline, specifically when you shorten it, you need to provide an additional payment. Only after your writer receives compensation, he/she will finish the order according to the new deadline.

I doubt what order type I should choose for my newly placed order.

You can contact us via email: send us your instructions, requirements or a note from your professor. Our customer support agents will explore them and will help you choose the proper paper type.

Can you ensure that I will get a plagiarism-free paper?

Our service provides guarantees of authenticity. Papers that we provide are thoroughly scanned by professional experts. Our writers can provide original research if needed because they have academic degrees in different subject areas. When assigning writers to work on your paper, we make sure that they write them from scratch according to individual instructions and demands. Additionally, you will get an opportunity to scan your papers by our tool PlagiarismSearch on delivery. Note that such software as Turnitin is not used by our agency since it automatically saves the texts that were scanned. It follows that the documents cannot be submitted twice.

Is your custom writing service confidential?

We assure each and every client that all personal and contact details will be stored in privacy. We never disclose any facts about our customers to the third parties. You can enjoy our confidentiality policy to the fullest.

Will my custom order be delivered on time?

Yes, our company guarantees timely delivery of all papers that you order from us. It does not matter how urgent or complex the paper is, it is bound to be delivered according to the set deadline.

Is there any way to negotiate the price for my order?

All prices for our services are stable. The price is formed in an individual approach depending on the order details, such as the type, length, urgency, complexity level, etc. If you want to get a cheaper service, you can rely on our discounts, coupons, and special offers.

Can I call my writer if I have questions?

According to the company’s policy, writers cannot communicate with customers on the phone. However, there is a possibility of getting in touch with the writer via the direct messaging system. In case immediate response is needed, you can contact our live chat support agents and ask them to get a reply from your writer.

The order placement form has frozen and it does not allow me to successfully submit my order. What is it related to?

As a rule, this glitch stems from the exceeding size of the attached files. Instead of trying to attach all files to the registration form, prefer to send them via email.

I want you to help me out with the online test. It is going to last for an hour, but there is no such urgency option available on the website. Can you provide assistance with it?

We will be able to assist you with your online test if there is a suitable expert at that moment. You should contact our customer support agents before submitting your order to us and clarify whether there are available specialists at the time of your test.

I got informed that my paper will be refunded. Can I ask for bonus credits instead of money reimbursement?

Please address the customer support team with this inquiry. In some case, they may forward your request to the Financial Department to help you out with it. Bonuses will be sent to you and you will be able to find them in your private account. You will be able to use them when paying for the orders (either fully or partially). Note that the bonuses will be issued to you once your refund application is approved.

When will I receive my paper and how will I be able to download it?

When you place the order online, you indicate the deadline when you need it. So, expect to receive the order at around that time. To download the paper, you will have to log into your cabinet, find the necessary order ID, and then download the paper from the “Files” section. When your assigned writer uploads the paper to the system, you will get an email notification.

What assignment type should I pick when registering my order with you?

If you do not know what order type you need, feel free to contact our support agents and they will help you out. Just send your instructions, the live chat support agents will closely explore them, and will help you come up with the appropriate order type.

Can you persuade me that I will get a top-quality paper that will deserve a top grade?

We always guarantee that we provide the content of superior quality, but we never promise any grades. Grading is a subjective aspect, which depends on how picky and strict your professor is, etc. Therefore, we cannot guarantee such unexpected and prejudiced things. Still, when it comes to clients’ satisfaction, we can ensure that the paper you get from us will live up to your expectations. If you want to ensure that our specialists create worthy paper, you can check out some paper samples on our website.

Can I ask my writer to deliver the paper earlier?

You can submit a compensation order, where you indicate the change in the deadline and pay extra for the early delivery service. Our customer support representatives can assist you with it.

Who will take my paper to write?

When giving your assignment to some writer, we make sure beforehand that the writer is capable of dealing with it successfully. When we assign writers to work on your papers, we make sure that they specialize in your research area or major.

Can I first make sure that you have writers who can successfully deal with my assignment and only then place my order?

You can send your instructions to our email. As soon as we receive this information from you with your order requirements, we will clarify it with the Writers’ Department whether there are writers with relevant qualifications.

What should I know about the pricing policy?

There are a few specific factors that you should be aware of. First, prices depend on order details, namely paper length, complexity, deadline, academic level of writing, and other features. You need to visit the “Prices” section to calculate how much your paper will cost. If you cannot find the information, you can check it with the customer support representatives.

How will you send me the finished order?

Completed orders are uploaded to the system. You will get a notification via email with the link that can be used for download.

I have already written a part of my assignment on my own. Can you help me finish it?

Yes, our company’s writers can work on papers not only from the beginning but also complete their specific chapters or finish them. Send us your requirements and the part of work you have written.

What is your schedule?

Our company operates roundtheclock. You can contact us for help 24/7 and place the order at any time you need it.

Do you work on urgent papers?

Yes, our writers are able to successfully handle even the orders with tight deadlines. However, before ordering your urgent task, consider discussing it with our support team.

I want to choose a specific academic writer, who has already provided some of my previous orders. How can I do it?

You need to copy his/her writer’s ID from the “Details” section of the completed order. After that, please insert the writer’s ID into the corresponding field in the order form and pay additional 15% for the “Preferred writer” option.

Do you provide revisions?

Clients can apply for a revision in case the paper requires corrections or adjustments. You can send a free revision request if 48 hours from the time your paper was uploaded have not expired yet. Even if you have run out of that free revision time or you have introduced new guidelines, you can place a new “Revision” order and pay extra for it.

Can you guarantee me that I will get an A?

We never guarantee our company’s clients grades. However, you can definitely rely on us in terms of quality and authentic content, and a free revision option.

Is there a chance for my pieces of writing to be checked for plagiarism?

When you buy our VIP service once, you will get an opportunity to get your pieces of writing tested for authenticity for free for one year.

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